Contacting the provider
Send complaints to [email protected] or Rua do Cabo 7, 8125-213 Quarteira, Faro, Portugal, identifying the project and issue. Avoid unnecessary personal data. Contacting us does not prevent you from using competent authorities, ADR bodies or courts.
Alternative dispute resolution (ADR)
For consumer disputes, CIMAAL — the Algarve consumer information, mediation and arbitration centre — may be relevant given the provider’s establishment in Faro. See consumoalgarve.pt and the official list of centres. Jurisdiction depends on the dispute and applicable rules. No voluntary membership is claimed and statutory mandatory arbitration is not excluded.
Portuguese Complaints Book
Access to the Portuguese Electronic Complaints Book is not yet available. Complaints may be sent to [email protected]. This contact does not replace the Complaints Book where legally required or restrict recourse to the competent bodies.
Rights and current information
ADR information does not restrict other consumer rights. The former European ODR platform has closed and is not listed as an active channel. Contact the provider for clarification about complaint channels.